Your refundable booking includes Covid-19 infections and many more reasons, find out more. Anyone had any luck? The email was written so politely. An industry-standard £10 admin fee will apply. Tickets included are as follows: Anytime fares; Off-peak fares; Super off-peak fares; The deadline to claim these refunds is four weeks after the last day the ticket was valid, provided the ticket was not used. Changes due to the Coronavirus Timetable Reduction Changing your ticket. A spokesperson for Trainline replies: In line with our train operating partners, Advance tickets remain non-refundable, however, customers who booked tickets … If your ticket is refundable (read point 6 of our Conditions of Carriage), you’ll need to cancel it no later than 24 hours before your departure time to be able to get a refund. Ticket refunds and changes. You need to keep your unused ticket as proof. For help with a booking you have already made with CrossCountry online, please view your online account to make amends. Find your booking in 'My Bookings' or ‘My Tickets in the app’ and scroll down to 'Manage my bookings'. Your voucher will be valid for 12 months from the date of issue, allowing you to use them towards the cost of a future journey on the National Rail network. Whilst Advance tickets remain non-refundable, up to Friday 31st December 2021, we can exchange your ticket for a non-cashable voucher of the same value. We won’t charge you any administration fee. Coronavirus News Olympics ... All efforts to get Trainline to provide either a refund or a paper version have been unsuccessful. If you are claiming compensation or a refund for a mobile phone ticket, please include the booking reference sent to you by e-mail with the passenger rights claim form. Complete a Daily Ticket Refund form Changing tickets can be done at any staffed station. This because once issues a ticket can often not be "un-issued". I had purchased tix on Renfe's web site for March 24 (Barcelona to Savilla) and March 26 (Savilla to Madrid).I bought, unfortunately, the nonrefundable tickets, but I'm hoping Renfe might change their policies in light of this. The last 12 weeks of every annual season tickets are free travel and have no refund value. SNCF seems to have a no-quibble policy at the moment. Our Customer Support team will offer you this same guidance on the phone. Using a credit card to buy something costing between £100 and £30,000 means you are legally entitled to a refund if you do not get what you were promised. Our teams are legally required to check COVID-19 documents and may refuse travel to anyone without the correct forms. I hope you did not spend a lot of money on tickets you did not need to buy in advance. If you’re due to travel between 01 March 2021 and 30 September 2021 inclusive, we’ll send you an e-voucher valid until 30 December 2021. To request a refund or change your ticket please request in the My Account section of our site or Train Tickets app. If you’re entitled to a ticket refund, get in touch with our Contact Centre. For information about refunds and changing your journey please see our support page: https://bit.ly/369ozTl Expand that section and select ‘Change date/time’ or 'Refund tickets'. Purchase your ticket online or on via smartphone apps (where available) Try to … Advance tickets remain non-refundable but the rail … An industry-wide £10 admin fee will be applied to your refund. Anytime and Off-Peak tickets bought in travel centres. Tickets bought at a station. Consider Waiting Before Trying To Get Your Refund. 1. The full refund will be made via a voucher which can be used from 1 May to 31 December 2020." In the case of Rail Passes: Passes must be sent back in a trackable manner if refundable. For all flights and holidays up to 30 th April 2022, you can change your dates as often as you like*. Lost property. If you bought a single or return ticket from us and you don’t use it because your train is cancelled or delayed, you can return the unused ticket to us for a full refund. Find your train company’s contact details. How to change my booking If you would like to change your booking, including class of travel, date or time, you will need to cancel and rebook. If you have a paper ticket purchased at one of our stations or through our website, you can apply at the ticket office, or use our online paper ticket refund form. https://www.thetrainline.com/trains/latest-coronavirus-travel-information Find out how you can travel touch-free with digital tickets on your phone and get more advice on our travel safety page: https://bit.ly/32eMorK. You can even choose a different destination or make one name change** (if you’d like someone else to benefit from your ticket). Mobile ticket refunds are prorated through the date the request was submitted via the Mobile Ticket Refund Request Form, or the date of last use, whichever is later. Tickets are non-refundable. For information about refunds and changing your journey please see our support page: https://bit.ly/369ozTl Travelling with animals. Advance tickets. Cashless payments recommended; Online booking and check-in recommended An industry-wide £10 admin fee will be applied to your refund. Refund applications for unused or non-activated Discovery Passes purchased online, can be made by contacting NSWTrainLinkweb@transport.nsw.gov.au. If you have any issue, please feel free to contact us. Customers with less than 12 weeks remaining on their annual season ticket should not refund it if they believe they will wish to use it again within the last 12 weeks of validity. The following information relates to standard refund requests if you want to cancel the ticket If you are unable to go to a Travel Centre to apply for your refund, we can offer a refund with proof that your tickets have been void. If your journey is cancelled for any reason, you can get a full refund from the train company you were due to travel with. If you need to travel, travel safely. Ticket holders should contact their retailer for details. If you are unable to go to a Travel Centre to apply for your refund, we can offer a refund with proof that your tickets have been void. From today you must avoid all non-essential journeys. Trainline is sometimes useful (I buy from them occasionally) however, electronic "print at home" tickets are indeed non-refundable by default on many networks. Download and email the completed Season Ticket Refund Application Form, or just write the info in the email itself, along with a photo of your Season Ticket cut in half, to seasons.direct@info.thetrainline.com. Promotional passes are not refundable as stated at time of purchase. Please submit your request at least seven days before your departure time. : Change your journey: via our stations or our websites, you can do this without charge, other retailers may charge a £10 administration fee. If you are planning on purchasing a new travel insurance policy, consult the policy’s COVID-19 coverage and consider adding CFAR coverage. No amendment can be made after the current departure time that is on the ticket. US$44) for a journey in a month’s time. Advance tickets. Advance fares, on the other hand, are non-refundable. You can apply for a refund on most types of train tickets if you decide not to travel as a result of coronavirus. As the COVID-19 pandemic becomes worse, travel providers are loosening their restrictions as far as refunds go. If you need to travel, travel safely. Booking and distribution fees remain non-refundable. As of yesterday, Renfe enacted a new coronavirus policy that allows refunds on non-refundable tickets. An administration fee of £10 per ticket will apply in some cases. But, like the National Rail Train Operating Companies, you can only get a refund if you purchased the ticket before 23rd March 2020 for travel after this date. Cashless payments recommended; Online booking and check-in recommended Anytime and Off-Peak tickets bought in travel centres. Please allow up to 10 working days to get your Season Ticket refund. I had purchased tix on Renfe's web site for March 24 (Barcelona to Savilla) and March 26 (Savilla to Madrid). Flexible fares: You should be able to cancel your ticket free of charge from "My bookings". Just look for the “free cancellation” message during your search. When the Covid-19 travel disruption started, we asked the rail companies to relax rules around refunds, so that we could give our customers refunds on all ticket types, even non-refundable options. Our stations: Self-service ticket machines and staffed ticket offices. Flexible tickets *Customers can exchange tickets in Standard and Standard Premier as many times as they want without paying an exchange fee as long as tickets are exchanged 7 days or more before the departure date of their outbound journey. Those applying now can backdate their refund to 17 March, or the last day travelled, if later. Find out how you can travel touch-free with digital tickets on your phone and get more advice on our travel safety page: https://bit.ly/32eMorK. Flexipass is a collection of 10 single sleeper tickets that can be used for any journey on Caledonian Sleeper. Easy peasy, logged in, went to my trips, clicked cancel, got refund. No. From today you must avoid all non-essential journeys. Train operators are transferring all revenue and cost risks to the Government due to the coronavirus pandemic – and anyone holding an advance train ticket will be able to get a refund free of charge. The ticket cost 39.9€ (approx. But there are limitations: Ticket must have been purchased up to and including February 23 for travel through and including March 1. Purchase your ticket online or on via smartphone apps (where available) Try to … This applies to all tickets - including tickets (such as Advance tickets) that are otherwise non-refundable. All amendments must be made prior to the scheduled departure time of the journey you are wishing to change. Wi-Fi on board. You are entitled to a refund when your flight is canceled. A refund may still be requested on these tickets from the first date of validity up to 28 days after the ticket expires, however a £10 admin fee will apply. Simply select the option to protect your Advance ticket when purchasing online You can’t use this offer with a railcard, or any other promotion, discount or offer Alternatively, you can include the online ticket sent to you be e-mail with the passenger rights claim form. See our book with confidence policy for more information about changing your ticket and refunds. If you’re entitled to a ticket refund, get in touch with our Contact Centre. Even if the ticket … Or please contact us via email on sales.support.crosscountry@trainsfares.co.uk. Call booking … Email your request to customers@lner.co.uk. Leave plenty of time for your journey and check before you travel. You can apply for a refund on most types of train tickets if you decide not to travel as a result of coronavirus. That means you can’t get your money back when you decide you no longer want to travel. In this case, please indicate that the ticket is a mobile phone ticket. If your ticket is refundable (read point 6 of our Conditions of Carriage), you’ll need to cancel it no later than 24 hours before your departure time to be able to get a refund. Disruption meant you decided not to travel, or you weren't able to make it to your destination. The refund fee has been waivd, but it can take up to 5 days to receive the refund. Prices can vary, but right now we believe that flexibility matters. Under the National Rail Conditions of Travel, if you have purchased a Passengers can go online to cash-in season tickets, where previously they had to go to the ticket office. Typically reimburses from 50-75% of prepaid, non-refundable trip costs. If you have purchased one of these tickets before 7am on Monday, March 23, 2020, then you are entitled to a full refund, according to trainline.com. The presumption on Advance tickets is that they are non-refundable. Why is my ticket non-refundable? Fast trains use airline-style pricing, so buying a non-refundable ticket well … Can I refund my PlusBus season ticket? Refund or voucher policy; If you have an Off-Peak or Anytime ticket, you can get a full refund and the £10 admin fee has been waived. But here’s the thing, even if you don’t have to pay a change fee, your ticket is still nonrefundable. 'Trainline sells tickets on behalf of the train operating companies and we can only apply the refund rules that they set. Coronavirus travel and refund rights - including if you have to cancel your flight. To get a refund on your train tickets, you need to claim within 28 days of the date you were supposed to travel. In stark contrast to airlines – which have come under fire for holding onto cancelled holiday money – the rail industry is refunding even those who bought non-refundable single tickets. Retailer Refunds or changing tickets process How much will I get back? A spokesperson for Trainline replies: In line with our train operating partners, Advance tickets remain non-refundable, however, customers who booked tickets … Our direct local number in Italy is (+39) 06 9763 2451. You must follow specific rules and complete mandatory forms in order to travel. Exceptions are listed below. This ticket is only refundable when cancelled 24 hours prior to the departure time. You’ll have to pay a £10 admin fee and refunds can take up to 28 days to process. Refunding a UK train ticket. You have the right to demand cash, so do not be fobbed off with train vouchers! In the period 2-30 days before departure, there is a fee of €5, and if you request an exchange or refund on the day before or the day of departure, it rises to €15. Changing a UK train ticket. Otherwise, Advance Single tickets remain non-refundable. The best you can hope for is a rail travel voucher, valid for a year, to the same value as the original ticket. Travel at quieter times if you can - generally after 09:30 in cities and large towns or 09:00 everywhere else. You can claim a refund for an unused PlusBus season ticket, from us, if the ticket has been sold to you by Northern. Luggage. Apply for a refund if: You changed your plans and didn’t make the journey at all (there may be an admin fee for this and some Advance tickets are non-refundable). Our web support lines are open Monday - Sunday: 08:00 - 17:00. In some circumstances relating to COVID-19, the £10 admin fee can be waived. Penalties and enforcements. If you bought the ticket from another service provider you will need to contact them directly for a refund. These rules aren't Covid-specific and apply at all times. Just look for the 'free cancellation' message during your search. A change of journey may be made, some fees may apply. Train customers have expressed their anger at being unable to get refunds for tickets they can no longer use because of UK coronavirus restrictions. Our flexible booking policy gives you the freedom to book with confidence, knowing you can make changes if you need to, without any admin charges. If you purchased without being logged into your account or do not hold an account please contact our Web Support Team on sales.support.crosscountry@trainsfares.co.uk or 0371 244 … All season ticket holders can claim a refund for time unused on their tickets. If you have a digital Season Ticket, you don’t have to send a photo. The presumption on Advance tickets is that they are non-refundable. Your train company will refund the money into the account you used to pay for it, or by cheque. I have, unfortunately, canceled a trip to Spain due to the COVID-19, with plans to go, if all is well, in the fall. You must do this within 28 days of the ticket's expiry date. Travelling with children. The terms and conditions of your ticket are created and enforced by the rail operator and not Trainline. If you purchased your paper Season ticket (weekly or longer) from a Southeastern station, you can return this to any Southeastern ticket office for a refund or apply here. Answer 1 of 72: I have, unfortunately, canceled a trip to Spain due to the COVID-19, with plans to go, if all is well, in the fall. We also worked quickly to put in place simple-to-follow, automated processes, allowing as many of our customers as possible to make changes or request refunds through our app and website in just a few clicks. “If you choose not to travel due to #coronavirus and your ticket is refundable, you can claim a refund as normal. Refunding a UK train ticket. Ticket holders that booked through Trainline have been told they do not qualify for refunds until after their train is cancelled, while both GWR … In stark contrast to the airlines, the rail industry has is refunding passengers – even those who bought non-refundable single tickets. This … There are certain types of non-flexible tickets that strictly do not allow refunds or exchanges under any circumstances. After I replied back that I want to get the refund. I got a full refund for each ticket from Transpennine Express less than 14 days after applying for the refund. All train tickets to be refundable as Government temporarily takes over rail operators. Sign in (or create an account by following the link in your confirmation email). I cancelled my SNCF tickets for May that I bought on Trainline.eu. If you purchased without being logged into your account or do not hold an account please contact our Web Support Team on sales.support.crosscountry@trainsfares.co.uk or 0371 244 … Travel at quieter times if you can - generally after 09:30 in cities and large towns or 09:00 everywhere else. Coronavirus and Eurostar services – last updated 12 July 2021. Refunds for Anytime and Off-Peak tickets can be applied for up to 28 days from when the ticket expires. Find out more about refunds These were "cheap" tickets, and theoretically non refundable. I bought a train ticket and my train has been cancelled or delayed and I can’t make my journey anymore – can I get my money back? Advance tickets are typically non-refundable but you may still be able to change the date and time of your journey. If you're a Season Ticket holder click here to find out how to get a refund. Alternatively send your Season ticket to Southeastern Customer Services at: PO Box 10422, Ashby-de-la-Zouch, LE65 9EL. Trainline, who should be avoided, are also giving full refunds. That is train travel for you. We help you save on rail tickets by highlighting the cheapest prices for your next UK national rail booking. Trenitalia and Italo Treno Refunding Tickets (Coronavirus) Italian media is reporting that both Trenitalia and Italo Treno will refund tickets which would otherwise be non-refundable due to the Coronavirus situation. Expedia advises: "Most of our hotels offer free cancellation, so consider booking refundable hotels vs. non-refundable. Advance tickets are normally non-refundable but you can now also get a full refund if your Advance ticket was booked before 23 March 2020. On consulting the Trainline website, we discovered that our tickets are "non-refundable" and that to avoid losing all of our money we should re-book for a later date, ie within the next 12 weeks. For a refund when your flight is canceled and select ‘ change date/time ’ or tickets. 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