Instead, polite customers tend to get better service. Unfortunately, you are wrong. Customer service are those activities that a company fulfills for a customer. I don't mean to sound hateful and shallow, but ugly people (customers) are usually very rude. save. Do you think it's because they need their egos stroked since that's pretty much the only way in which they can? Whether the customer's behavior was warranted or not, it can be incredibly stressful for employees to deal with rude behavior from customers. I told the employee and she was just "no, it's $24, they didn't have any more room for these". They had a sale table $14.90 and I was going to buy a shirt. I think intuitively that it's ⦠Over the past two years I have been there Iâve gotten to know a few customers and one I see every shift and I am so nice to. Customer: "That's my phone number to look up my card!!!!!" Why are customers so rude? They were made for CollegeHumor by a cartoonist called AC Stuart, AKA NoobtheLoser, and weâre sure theyâll resonate with anybody whoâs spent any time working in the ⦠I work fast food. Learn even more about why grown-up Disney fans canât come in costume . It's almost as if they can't see the bigger picture of the situation and how it reflects on the company overall; if they can't prove their age and we just sell them the age-restricted item, we'd be in a lot of legal trouble, get fired from our jobs and possibly serve a prison sentence. If retail/service workers were allowed to be rude to shitty and rude customers how would things change? But meanwhile instead of simply going somewhere else he called my manager this morning and complained. Last night it was 8 minutes before closing. Anyways, a customer who spends $500 I ask him and he gets all angry at me saying things like "WHY DO YOU NEED ALL THIS INFORMATION?" and its crap money for what we have to deal with. If, however youâve had enough of politely smiling and nodding all the time to rude customersâ demands, check out these funny comics for some best comebacks to deliver to your most annoying customers. I see customers look down their noses at clerks and boss them around like slaves ! Customers may tell you outright, âIâm angry,â âIâm elatedâ or âIâm frustratedâ so the first part of this sentence is correct. Service workers who face verbal abuse from customers during the workday are more likely to go on unnecessary shopping sprees in the evening, indicates a new research paper co-authored by a Michigan State University business expert. Sometimes customers lose patience with the employee, some customers get frustrated with situational inconveniences, and some customers are just simply rude. Another server was waiting on this table of 6 ppl. I can care less about RUDE cashiers, but I'm talking about FRIENDLY cashiers, like ME! I've been to the store many times and never get any help. 2 years ago. If a customer really annoys me with how rude they are or how messy they were, I just don't give them any discounts- savings of $10-20 or 20% (which saves people $60+ a lot). If you work in retail, a restaurant or anything where you've got to serve customers and do whatever they want you to do, then you will understand why I made this video. I like to think some of these asshole customers would realize how shitty they're being and stop. If Retail/Service workers could actually defend themselves against rude and shitty customers how would things change? But what gets on my nerves is when customers come at like 9 or 9.30 and bang on the door expecting it to be open and start yelling at me for not opening the door. Why are managers allowed to get mad at rude customers while cashiers and other floor employees are stuck faking a smile? I work at an electronics store. I'm a waitress and I come in contact with some really rude customers and some don't even leave a tip. Home More advice Jobs & Money i work at arby's and some people that walk in there treat us like were retards. Casey Y. Lv 7. 8 Answers. And the act of being rude or being the recipient of rude behavior can impede productivity, emotions and overall health. Rudeness perpetuates rudeness. I know this is a broad question with many differences across companies/airlines. 0 comments. When there is a big sign on the door saying opening hours 10.30 AM - 10.30PM l. Why do you think these customers can't understand the simple fact that a store isn't open I hate when customers interrupt me when I'm asking how they are doing, if they found everything okay, how ⦠In other words, if the customer service employee is rude, the customer will perceive that the company is also rude and does not care for its customers. How to handle a rude agent Especially when they are asked for proof of ID when buying age-restricted items. Tongra Jantaduang/Shutterstock Why are customers so rude? You do know how theyâre feeling. share. who were rude and demanding from the get go. Why are customers so rude to employees? Thanks! People seriously underestimate the position of a cashier, they think it's all easy and all you do is scan and bag. This experiment revealed participants unconscious bias, but another experiment showed that bargain shoppers were more harsh with rude customer service representatives than non-bargain shoppers. And it is our policy to get a name, phone number and address for purchases over $50. Dell Computers customer service has wasted at least 25 hours of my time in the past year. I take back my defense of "customer service". Customers might not be able to calm a baby's sobs, but they might be able to control the whole tantrum because the kid isn't allowed that Kinder egg, though. Maybe it's just me but I find them to be very rude and unhelpful. I was on break and saw a man bring in his, what I assume to be his father, for a meal. When I am standing in line at a store waiting for check out, I have heard people be so rude to the checker and treat them with very little respect. There are always going to be unruly and rude customers contacting your customer support team. For example, âCan you please help me figure out why ⦠These customers are hard to manage, and despite your teamâs best efforts, a ⦠But theyâre still not allowed to pose for pictures with other guests. Why are customers rude to waitresses? Thatâs why they think all Chinese people are rude.â For some time, I have been thinking why there was such a big difference in the behavior and reputation of Chinese tourists from China and the Chinese from places with a significant Chinese population such as Hong Kong, Taiwan, Singapore and Malaysia. I could hear them talking with each other and it wasn't English. Why are customer service people so rude and unhelpful? I mean, it's not like I can't fight back or anything. All I can say is I hate taking the bus because bus drivers are so rude and if I ask them a question, they would get all pissy or if I was taking my time getting on or off, the driver would say: "COME ON HURRY UP!!!!! Me: "Hello, how--- Customer: "019247183942" Me: "I'm sorry?" In London I think the bus drivers are alright, I usually am the last person to get off at Turnpike Lane Station and I always exit through the front door (even though it's a double decker bus and has it's rear door open) and say 'cheers' to the bus driver. Someone should do a serious study of the personality disorders that develop in people who work for customer service for companies like Dell. The customer isnât always right: Why standing up for your employees is ... Force employees who work in customer service to put up with rude customers ⦠Answer Save. For example, why not say: âI can solve this problem for you, but only if we can discuss it calmly.â The phrase âcalm downâ can have just the same negative impact as a statement like: âIf you keep shouting, Iâll terminate this call.â Avoid âlaying down the lawâ with rude customers, it will only rile them further. why don't people understand that its the hardest job dealing with the common public? 5 Polite Ways to Disarm Rude People Emily Post offers timeless wisdom on how-to break the vicious cycle of rudeness. Today was icing on the cake. Why are customers so rude? They were purposely being loud saying (not even to anyone in particular) "where the hell is our food!" I don't understand this behavior. Or the children who run rampant through a clothing store and ruin all of that nice folding that took the cashier all morning - and now they have to do it all again. But some ****** decided to come through the drive through and order some food. "I wonder if the rude agent is a reflection of an even ruder traveler," muses David Kazarian, a pharmacist from Tampa. Rude customers linked to workers' shopping binges. ^ I HATE THAT. I try to be nice to everyone but some just insist on giving me a hard time and treat me like they're better than me. You might think being rude in return will get results. What really gets me is customers that make a huge mess, and then complain about how messy the store is. I have even been in the clerks position many years ago & received this treatment. When I went to the register it rung up as $24.00. Depends. I work at a retail store and it opens at 10.30AM everyday. I wonder, too. Is it too hard to say hello back when a cashier greets you? But since I was tired I told him we were already closed. I have loved my job since the day I started but recently itâs become such a negative environment. You want the customer service rep to like you. Why do you think they are so rude? we could be collecting benefits and such from the government, but we choose to make our own money. 12. The employees delivering the customer service is the face of the company to the customer. It's not easy, especially with RUDE, ANAL, a**hole customers! I work at Best Buy for almost a year and I have never had any trouble with good looking customers, it's usually the ugly ones that act all obnoxious. The manager may be trained in skills above the level of ⦠I have two jobs one of them being a Cashier at my local grocery store. You're allowed to be grumpy in public here, and I've learned not to always take it personally if someone is rude to you. Last night we were super busy from the moment I walked in the door. (Original post by James A) Well when you mean 'England', you need to be more specific. Gee! I DONT HAVE ALL DAY!!!" Posted Dec 07, 2015 Seriously? Remember to add a âpleaseâ to every request. 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