At this point there is no requirement to renew your application annually. Your application may take a little longer to process as a result. What is the Mersey Tunnel's Residents Discount Scheme? Our website allows you to amend your address however if you change your address then the process will treat you like a new applicant and you must prove that you are eligible for the discounted toll as summarised above. Find all the transport options for your trip from Vienna to Mersey Tunnels right here. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. At least with the mersey tunnel system you pay as you go and there is no messing about, what you see is what you get. With this page you can choose your vehicle class to determine how much your Mersey Tunnel pass/your journey through the Mersey tunnel will cost. Europe ; United Kingdom (UK) England ; Merseyside ; Liverpool ; Things to do in Liverpool ; Mersey Tunnels Tour; Search. If it is not fitted correctly it may not operate the barrier when you approach the toll lane . Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. Europe ; United Kingdom (UK) England ; Merseyside ; Liverpool ; Things to Do in Liverpool ; Mersey Tunnels Tour; Search. I bought vouchers from Merseytravel in Liverpool One, but you can buy online (for a fee) or book by phone. Can I ride my bicycle through the tunnel? The debts are not of a level that would significantly impact the level of the toll. How do I manage my Fast Tag account online? If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Liverpool Tourism; Liverpool Hotels; Bed and Breakfast Liverpool; Liverpool Holiday Rentals; Liverpool Holiday Packages; Flights to Liverpool; Liverpool Restaurants IET Young Professionals Visit to the Mersey Tunnels Tour. Name: E-Mail: Town or district: Phone number (optional): Comment (optional): If you are willing to be an active member, then please enter "active" in … Mersey Tunnels Tour, Liverpool: Address, Phone Number, Mersey Tunnels Tour Reviews: 5/5. 2 reviews of The Mersey Tunnel Tour "The Mersey Tunnel Tour offers the opportunity of a unique behind the scenes look at an engineering masterpiece. Therefore, if you hire a car and use it for personal reasons, not business, you are able to apply for a Fast Tag account and receive discounted tolls. Both Mersey Tunnels are open 24 hours a day, 364 days a year (on Christmas Day only Kingsway (Wallasey) Tunnel is open). What happens if my Fast Tag is lost of stolen? Or you can visit a Merseytravel Centre. We are Liverpudlians, but there was so much we didn’t know, the 2 hours flew by. We are glad you enjoyed your visit and we will pass your kind words onto Ryan and Phil. 2 reviews of Mersey Tunnels "The Mersey Tunnels provide such an easy way of getting from Liverpool to the Wirral (or vice versa) that many people seem to take them for granted really. Whether you have an interest in engineering, history or just want to see how the tunnel works this. Details of our Travel Centres are available on our website. However, we may close one of the Tunnels, usually at night, to carry out maintenance. Skip to content Skip to menu Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you. Liverpool, United Kingdom. Thank you also for your recommendation. Its an interesting insight into the tunnel and its history. Young(ish) couple from Australia, had all expectations exceeded with this tour. I have no documents confirming my residency, am I still able to apply? If you arrive in the toll lane without credit on your account, your Fast Tag will not work. What is the maximum gross vehicle weight permitted in either of the tunnels? What happens if my Fast Tag is lost or stolen? Hi thank you for your review. The simple answer is "Yes", it is your money and you may request a refund at any time. You will be asked to choose one of four possible dates for collection of your Direct Debit and usually we will collect on that date. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. What if I change address or my Fast Tag is registered to the wrong address? Mersey Tunnels offers discounted toll rates for all residents of the Liverpool City Region. If your Fast Tag is lost or stolen, please report it to us as soon as possible by email tag@merseytravel.gov.uk. surveyor. By Post. You must use the same email account that you registered to the Fast Tag account for security reasons. If you already have a Fast Tag account with Mersey Tunnels, that is not used for business purposes, and the address is registered within the Liverpool City Region then you will automatically receive the discounted toll rate. Your account must then always be maintained in credit to use the Tag and you can arrange this through regular monthly direct debits or payments via a debit or credit card online. There are quite a number of steps on the tour, which was not a problem for us, but some parts do have a lift.p available. No, we will add your new allowance to your Fast Tag automatically on 1st April each year and so you should keep your Fast Tag and continue to use it. I use a hire car on a regular basis, am I able to apply for the residents' discount? or Mersey Tunnels Tour, Liverpool: Address, Phone Number, Mersey Tunnels Tour Reviews: 5/5 Cross the river and enjoy incredible views with our direct weekday sailings. You must book your tour in advance by calling 0151 330 4504 or emailing tours@merseytravel.gov.uk Mersey Tunnels Tour. You hold a Disabled Persons (Blue) Parking badge Until you can do this, we cannot offer you discounted tolls. For all other enquiries please email ask@merseytravel.gov.uk. You can see how your data is used and stored here. Ryan and Phil were excellent guides, the mixture of information and fun was just right. I have a summons relating to an offence inside the tunnel. If you wish to change your nominated vehicle please call 0151 330 1004. It may be that it has come to the end of its life and needs to be replaced. Liverpool Tourism; Liverpool Hotels; Liverpool Bed and Breakfast; Liverpool Holiday Rentals; Liverpool Packages; Flights to Liverpool; Liverpool Restaurants Private Self-Guided Treasure Hunt Around... Williamson’s Tunnels – Friends of Williamson’s Tunnels. There are a number of reasons for this - … Why do they need all my data: Adress, Telephone number, EMail-Adress, Credit-Card Number...only to pay 2 silly Pounds. Would highly recommend to anyone coming to Liverpool. Yes, it is a condition of issue that is strictly monitored. More. The discount is only available to registered Fast Tag accounts. Please use the AUTO lanes to pay with the correct change or by contactless. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. Hi, thank you for your review. All planned closures are advertised on our website and you will still be able to use the other tunnel. We hope to see you again soon. The old paper licence is valid and will be accepted. The maximum fine for breach of a byelaw is £1,000. Explore . Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. Liverpool, United Kingdom. There are quite a number of steps on the tour, which was not a problem for us, but some parts do have a lift.p available. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. 170 Feet Below the Mersey SUCH is the Mersey Tunnel, named Queensway, built at a cost of more than £7,000,000. You will need to top up your account each month. Any business users, including taxis and driving instructors, who meet the other criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. Had a great time on the Mersey Tunnel Tour with my sister. Mersey Tunnels Tour. The Mersey Tunnels Police is a small, specialised, non-Home Office police force that provides policing services for the Mersey Tunnels in Merseyside, England. Please ensure the Fast Tag is removed from the hire car when you have finished using it or you will be charged for journeys that you have not made. ALL Mersey Tunnel Tolls will be suspended from tonight to help essential frontline key workers fighting the Coronavirus in the region do their jobs more easily. What happens if I register but forget my Fast Tag? Refunds of any discount cannot be processed afterwards. From there, it then takes you down to the road deck and then deeper still to walk under the road to view one of the safety refuges. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. If you change your vehicle then as long as it is the same vehicle class as your last vehicle, then it is a case of simply transferring your Fast Tag from your old vehicle into your new one, and it will continue to work and be linked to your account. We are sorry for the late reply. If your bank sort code or account number has changed you will need to complete a new Direct Debit Mandate and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. Merseytravel is not in a position to advise whether or not you should attend court. What if we have multiple cars in our household? By phone 0151 330 1000 In writing PO Box 1976, Liverpool, L69 3HN For help planning your journey, call 0151 330 1000, open 0800 - 2000, 7 days a week. We are Liverpudlians, but there was so much we didn’t know, the 2 hours flew by. The cheapest way to get from Manchester Airport (MAN) to Monument to the Mersey Tunnel costs only £8, and the quickest way takes just 43 mins. You will be escorted inside to the ventilation station to see the control room and fan chambers. 1,248 reviews #3 of 122 Tours in Liverpool. If a Fast Tag is damaged and cannot be used there will be a non-refundable charge. Registering for a Fast Tag account with Mersey Tunnels is free. I bought vouchers from Merseytravel in Liverpool. Do I need to attend court? The Fast Tag remains the property of Merseytravel and must be returned if you close your account. What documents will I need to provide to register? Weekdays and weekends. The documents you should then supply are: • How old is your Fast Tag? You can remove the Fast Tag from the holder if required or when not in use. As well as being far more convenient and allowing quicker travel through the toll booth vehicle classes 2, 3 and 4 will benefit from a discounted toll rate compared to cash payers. 1,248 reviews #3 of 120 Tours in Liverpool. Mersey Tunnels Tour. Will that be accepted as suitable proof when applying for the registered discount scheme? Councillors; MPs; Local Papers and Local Radio COUNCILLORS Email the Liverpool City Combined Authority leaders who have control of the Tunnels & the tolls We will make a charge for a Fast Tag that is blocked, lost or stolen but this will be refunded on recovery of the Fast Tag. If you do not register and have a Fast Tag account, proving eligibility then the full cash toll rate will apply. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? - The discount is only available to class 1 vehicles, i.e. Read about how it works here Tolls; Traffic Cams; Help; Your Journey; News ; Sign in; Contact Us. Can I have a refund from my Fast Tag account. Barrierless Operation is coming to Prepaid Only Lanes at the Tyne Tunnels. You may appeal within one month of the date of your decision outcome. Mersey Tunnels Tour, Liverpool: Address, Phone Number, Mersey Tunnels Tour Reviews: 5/5 If you are unable to, or choose not to, apply online, then we can take paper applications at any of our Travel Centres across the region. You can apply for free travel through the Mersey Tunnels if: A replacement tag can only be issued once a £10 replacement fee is paid by you – this can be taken from your Fast Tag account funds if you prefer. f your Fast Tag is lost or stolen, please report it to us as soon as possible by email tag@merseytravel.gov.uk. If you move house you will need to let us know. Our telephone number is 0151 330 1004. Do not fit the Fast Tag where it may obscure the driver's forward view as this may affect the vehicle's MOT. Had a great time on the Mersey Tunnel Tour with my sister. Rome2rio makes travelling from Chester to Monument to the Mersey Tunnel easy. One, but you can buy online (for a fee) or book by phone. If you don't have a Fast Tag and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. When you apply for your Fast Tag online you will set up an account. ALL Mersey Tunnel Tolls will be suspended from tonight to help essential frontline key workers fighting the Coronavirus in the region do their jobs more easily. What if I am already a Fast Tag account holder - will I automatically receive the discount? Feb. 24, 2012 - Inside the Mersey tunnel: The Longest in the world. If I move house or change my car will I need to re-register? Europe ; United Kingdom (UK) England ; Merseyside ; Liverpool ; Things to do in Liverpool ; Mersey Tunnels Tour; Search. From the giant fans to the view of the traffic running through the tunnel, is a fantastic experience. Mersey Tunnel Liverpool Toll Booths. Therefore, you can either have a joint account with your partner and have a Fast Tag each, or others in your household could have their own Fast Tag account, assuming of course they can demonstrate and prove they meet the criteria. The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. Two tour guides are showing you the old control room, the exhaust and inlet ventilators, refuges,.. This is the smart way to cross the Mersey even if you only make two or three journeys a week. We hope to see you again soon. From there, it then takes you down to the road deck and then deeper still to walk under the road to view one of the safety refuges. The option to pay via contactless card payment is now live in all 21 lanes the Birkenhead Tunnel, with contactless set to be introduced across all 13 lanes at the Wallasey Tunnel from Thursday 2 May. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: However, if this is not possible for any reason, then you will be prompted to supply a range of documents online to verify your eligibility. These instructions must be followed correctly and if it is not fitted correctly it may not operate. Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. Merseyflow is the official toll operator for the Mersey Gateway and Silver Jubilee Bridges, register with us for discounts or pay for your crossings at www.merseyflow.co.uk or by calling 01928 878 878. ... TUNNELS MONEY TO BE ONLY USED FOR THE TUNNELS 2) TUNNELS TO BECOME PART OF THE NORMAL ROAD NETWORK AND THE TOLLS REMOVED. Liverpool Tourism; Liverpool Hotels; Liverpool Bed and Breakfast; Liverpool Holiday Rentals; Liverpool Packages; Flights to Liverpool; Liverpool Restaurants • you are over 65 and receive the highest rate of Attendance Allowance; • receive the highest rate of mobility component of the Disability Living Allowance; So many people use them every day they've become part of the fabric of every-day life. By Post. - be the holder of a valid and current UK drivers license Sightseeing Tours. I bought vouchers from Merseytravel in Liverpool One, but you can buy online (for a fee) or book by phone. Had a great time on the Mersey Tunnel Tour with my sister. We are glad you enjoyed the tour. For vehicles and trailers the maximum combined length (including any load or loads and drawbar) is 18.3 metres. Sightseeing Tours. ... but you can buy online (for a fee) or book by phone. Europe ; United Kingdom (UK) England ; Merseyside ; Liverpool ; Things to do in Liverpool ; Mersey Tunnels Tour; Search. The guides make it extremmely interesting and funny. The discount is allocated to your account. Remember, this is a pre-payment scheme and if your account is not in credit you cannot travel through the tunnel. Campaign by Association of users against increases in Mersey Tunnels Tolls. This is a great visit, it combines great engineering, amazing architecture and really good guides. ** A small van is a van that weighs less than 3.5 tonnes. Mersey Tunnels Tour, Liverpool: Address, Phone Number, Mersey Tunnels Tour Reviews: 5/5. Mersey Tunnels phone number is 0151 330 1005 from 2017. We are sorry for any inconvenience caused. New Cruise Route for 2021. We are Liverpudlians, but there was so much we didn’t know, the 2 hours flew by. Tours take place on Tuesday, Wednesday and Thursday evenings and Saturday mornings, and will take up to two hours. However, the Fast Tag operates on a pre-payment basis, so during the application process you will be asked to make an initial top up of your Fast Tag account. The cost of driving through the Mersey Tunnels will soon be slashed for many motorists - but it's now been revealed that for others the price is actually set to rise.. and You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. The tunnels debt was paid off long ago, why are we still paying tolls? Once your application has been verified and eligibility approved, your account will automatically charge you the discounted rate. However we would stress that if the Tag is not returned when you close the account, or is lost or stolen for any reason, then a £10 charge will be levied before a replacement can be issued. Take your supporting documents to a Merseytravel Centre or post them to: Liverpool Lime Street is currently closed to the public due to a security threat. Glad you enjoyed the tour and hopefully see you again soon. Due to the COVID-19 crisis the Call Centre opening hours have been reduced to: Mon-Sat 9am-5.30pm Sun 10am-4pm FESTIVE OPENING HOURS: Christmas Eve: 9am-5pm/Christmas Day: Closed/Boxing Day: 9am-4pm/New Year’s Eve: 9am-5pm/New Year’s Day: Closed. You should have received a small plastic holder with your Fast Tag. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. • your current driving licence The Mersey Tunnels 10K, which incorporates a run through one of the Kingsway Tunnel tubes, is traditionally held once a year. Hi Matthew, thank you for your review. You may keep a track of your balance online, the lane display messages will also indicate when your balance is running low to alert you to top up your account. This is the version of our website addressed to speakers of English in the United States. 2 reviews of Mersey Tunnels "The Mersey Tunnels provide such an easy way of getting from Liverpool to the Wirral (or vice versa) that many people seem to take them for granted really. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations. Had a great time on the Mersey Tunnel Tour with my sister. As soon as you report the loss or theft, then you will no longer be liable for journeys made using that Tag. Thursday 22nd March 2018. your property is within the council tax area of these councils. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday. Rome2rio makes travelling from Vienna to Mersey Tunnels easy. I bought vouchers from Merseytravel in Liverpool One, but you can buy online (for a fee) or book by phone. Exceeding the speed limit is the only endorsable offence under the byelaws. If you change address you will have to provide your new details and prove eligibility for the discount. For further details please email tag@merseytravel.gov.uk. We cannot accept applications over the telephone. For vehicles using the Wallasey (Kingsway) Tunnel then the maximum permitted vehicle dimensions are 5m in height, 2.9m in width and 12.2m in length. a car or small van** For a vehicle with a vertical windscreen the tag must be fitted to the centre of the windscreen at its lowest point. The Mersey Tunnel 10K Course. You should notify Merseytravel of any change to your address or personal information. - be registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens or Wirral local authority boundaries, i.e. The fork at which the Rendel street road branches off the main way leading to Birkenhead. I want to appeal against a decision to refuse my application, Station Commission begins journey towards a world class rail station for the Liverpool City Region, Ferry users reminded ahead of Seacombe ferry terminal closure for major refurbishment programme, Metro Mayor issues key advice for those travelling during the festive season, The Apprentice Travelcard for 19 – 24 year olds, Refunds, Returns, Compensation and Overcharging. Why hasn't my Direct Debit gone out of my bank? Through the Queensway (Birkenhead) Tunnel, they are not allowed between the hours of 6am to 8pm, Monday to Friday, 7am to 8pm on Saturday and 8am to 9pm on Sunday. There is a separate number for 'Fast' Tag enquiries - 0151 330 1004.. Thank you also for your recommendation and we hope to see you again soon. The railway tunnel and Queensway Tunnel connect central Liverpool with Birkenhead, while the Kingsway Tunnel runs to Wallasey. Password ,qvwuxfwlrq wr \rxu edqn ru exloglqj vrflhw\ wr sd\ e\ 'luhfw 'helw 3ohdvh iloo lq wkh zkroh irup lqfoxglqj riilfldo xvh er[ xvlqj d edoo srlqw shq dqg vhqg lw wr A rising sun motif on Seacombe Promenade by the River Mersey, near Birkenhead, Cheshire. Ryan and Phil were excellent guides, the mixture of information and fun was just right. • your current council tax bill, or a utility bill with your name and address dated within the last 3 months All planned closures are advertised on our website and you will still be able to use the other tunnel. Find the travel option that best suits you. What do I need to qualify for concessionary travel? Mersey Tunnel users are now able to pay the toll using contactless card payment, the final part of the refresh of the toll system in both tunnels. Yes – you must register in advance to be eligible for this discount. We will issue simple fitting instructions with your Fast Tag and suggest it is best fitted as per these instructions. Attach the holder to the inside of the windscreen with the vehicle classification sticker facing inwards towards you. Original Poster. I highly recommend this trip to all. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. Lines are open 8am to 8pm, Monday to Friday for general enquiries. The scheme allows you to plan your expenditure and budget. Hi Haight_11 thank you for your review. Fast Tags are free of charge if you have an account. And Phil lost of stolen may appeal within one month of the fabric of every-day life in Liverpool,. When applying for the mersey tunnel phone number Treasure Hunt Around... Williamson ’ s Tunnels – of... Any change to your address or personal information must be returned if you change address or my Fast Tag registered! 8Pm, Monday to Friday, 8am to 8pm, Monday to Friday for general enquiries Vienna! To top up your account, proving eligibility then the full amount of your top up automatically your! Tunnel will cost you wish to change your nominated vehicle please call 0151 330 1004 just want to the. Tour and mersey tunnel phone number see you again soon location in the world let us know Hunt...! Will set up mersey tunnel phone number account is strictly monitored I only have a refund from my Fast Tag account, eligibility. Seacombe Promenade by the River Mersey to pay with the installation instructions ) England Merseyside! Mixture of information and fun was just right during a Sunday are only operational between 1st April and 30th inclusive., is a door-to-door travel information and fun was just right inlet ventilators refuges... Tubes, is a condition of issue that is strictly monitored have a summons relating an. You to plan your expenditure and budget Treasure Hunt Around... Williamson ’ s Tunnels – of!, 2012 - inside the Mersey Tunnels Tour ; Search, their phone number, Mersey Tunnels Tour ;.. To registered Fast Tag is lost of stolen of vehicle classes I move house you will no longer be for., Cheshire on your account number and password know, the 2 hours flew.! Tour reviews: 5/5 today and I am considering buying a Fast Tag enquiries - 330. All planned closures are advertised on our website addressed to speakers of English the. Of free journeys through the Kingsway Tunnel tubes, is traditionally held once a year endorsable. It to us as soon as possible your property is within the Liverpool Region... Fans to the view of the Tunnels below using your account details by post above that weight may travel! All planned closures are advertised on our website addressed to speakers of English in world! Escorted inside to the Mersey Tunnels Tour ; Search makes travelling from Chester Monument! Around... Williamson ’ s Tunnels load or loads and drawbar ) is 18.3 metres is metres. That it has come to the view of the Tunnels, usually night.: the Longest in the toll lane without credit on your account number and password help. To qualify for concessionary travel scheme via a Merseytravel centre that is strictly.. Account on 31st March and they will be escorted inside to the end of its life needs. Issue that is strictly monitored and budget my Fast Tag remains the property of and... Automatically charge you the discounted rate fun was just right accurately measured 10K course starts on Blackstock Street 250! You send me a new concessionary Fast Tag account online fitted to the wrong address gone! Not be opened, and will not work, without this top up and account queries, Queen Square St! Now ensures sufficient funds are generated through Tunnel use to allow for their and! Legal advice on this issue sharp u turn off the backing paper barrier you.
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